At Complete Community Care Clinic, your privacy is paramount to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By accessing or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information you voluntarily provide us when you use our services. This may include:
- Personal Information: Name, address, phone number, email address, date of birth, insurance information, and any other information you provide to us.
- Medical Information: Health-related information, medical history, treatment information, and any other medical data necessary for providing healthcare services.
- Payment Information: Credit card details, billing address, and other financial information required to process payments.
- Communications: Any communication you have with us, including emails, phone calls, and text messages.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Providing Healthcare Services: To deliver the healthcare services you have requested, including medical treatment, consultations, and follow-up care.
- Billing and Payments: To process payments for the services you receive, including insurance claims and billing inquiries.
- Communication: To communicate with you about appointments, medical information, and other relevant matters related to your healthcare.
- Compliance: To comply with legal and regulatory requirements, including reporting obligations and responding to lawful requests from government authorities.
- Improving Our Services: To enhance our services, improve patient care, and conduct internal research and analysis.
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
- With Your Consent: We may share your information with third parties if you provide us with explicit consent.
- Service Providers: We may share your information with trusted service providers who assist us in delivering our services, such as billing companies, IT support, and medical laboratories.
- Legal Obligations: We may disclose your information if required by law or to protect the rights, property, or safety of Complete Community Care Clinic, our patients, or others.
4. Data Security
We take the security of your personal information seriously. We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Retention of Your Information
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
6. Your Rights
You have the right to:
- Access Your Information: Request access to the personal information we hold about you.
- Correct Your Information: Request corrections to any inaccurate or incomplete information.
- Delete Your Information: Request the deletion of your personal information, subject to certain exceptions.
- Opt-Out: Opt-out of receiving non-essential communications from us.
To exercise any of these rights, please contact us using the contact information provided below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the “Effective Date” at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Complete Community Care Clinic SMS Privacy Policy
- Introduction
At Complete Community Care Clinic (“we,” “us,” or “our”), we prioritize your privacy and are dedicated to safeguarding your personal information. This SMS Privacy Policy outlines how we collect, use, and protect the information you provide when you sign up for our SMS services.
- Information We Collect
When you interact with our SMS services, we may collect and store the following information:
- Phone Number: Your mobile phone number when you opt-in to receive SMS messages from us.
- Message Content: Any text messages you send to or receive from us, including the content of those messages.
- Usage Data: Data about your interactions with our SMS services, such as message delivery status, timestamps, and frequency of interactions.
- How We Use Your Information
We use the information we collect from our SMS services to:
- Deliver SMS Content: Send you promotional offers, service updates, appointment reminders, health tips, and other communications related to Complete Community Care Clinic.
- Respond to Inquiries: Address any questions or concerns you send to us via SMS.
- Service Notifications: Inform you of important notifications such as appointment reminders, health tips, or changes to our services.
- Sharing Your Information
We respect your privacy and will not sell or rent your personal information to third parties for their marketing purposes. However, we may share your information with:
- Service Providers: Third-party vendors who assist us in delivering SMS services to you. These providers are contractually obligated to protect your information and use it solely for the services we request.
- Legal Compliance: If required by law, we may disclose your information to comply with legal obligations, protect our rights, or respond to lawful requests from public authorities.
- Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
- Opting Out
You may opt out of receiving SMS messages from Complete Community Care Clinic at any time by replying “STOP” to any message you receive from us. After opting out, you will no longer receive SMS communications from us unless you opt-in again.
- Changes to This Policy
We may update this SMS Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes by updating this policy on our website or by sending you an SMS message.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at: (832) 400-2733
Complete Community Care Clinic
8002 FM 1464 Suite # 300
Richmond, TX 77407
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